Money Back Guarantee
Choose Your Visa
Each visa type has its own Money Back Guarantee policy. Select yours below to find out what you’re covered for.
Digital Nomad Visa
If your visa application does not qualify to proceed, or if it is submitted and ultimately refused, you may be entitled to a refund of your service fee.
Before any application is submitted, your documents are reviewed. If a specific issue is identified that puts the application at risk, you are told exactly what it is and given the choice to stop and receive a refund of your service fee, minus the consultation fee, or continue at your own informed risk.
If your application proceeds and is refused by the authorities for a reason unrelated to anything flagged in advance, you are covered for a full refund of your service fee.
The guarantee applies to a final decision only. Requests for extra documents, delays, or normal back and forth during processing are a standard part of the process, not a denial.
The guarantee depends on you providing complete and accurate information throughout. It does not apply if a refusal results from undisclosed facts, false information, or a change in the applicable laws, regulations, or normative instruments after your application begins.
Questions about our guarantee?
If you have questions or concerns about our Money Back Guarantee:
Golden Visa
This visa type is not covered by our money back guarantee.
Golden Visa applications are bespoke cases. Viability is discussed directly with you during your consultation, before any payment is made. Once you decide to proceed and payment is made, the service fee is non refundable, regardless of the outcome or stage of the application.
This reflects the nature of the work involved. Substantial structuring and preparation begins as soon as you commit, and viability has already been confirmed with you beforehand.
Questions about our guarantee?
If you have questions or concerns about our Money Back Guarantee:
Tourist Visa
If your visa application does not qualify to proceed, or if it is submitted and ultimately refused, you may be entitled to a refund of your service fee.
Before any application is submitted, your documents are reviewed. If a specific issue is identified that puts the application at risk, you are told exactly what it is and given the choice to stop and receive a refund of your service fee, minus the consultation fee, or continue at your own informed risk.
If your application proceeds and is refused by the authorities for a reason unrelated to anything flagged in advance, you are covered for a full refund of your service fee.
The guarantee applies to a final decision only. Requests for extra documents, delays, or normal back and forth during processing are a standard part of the process, not a denial.
The guarantee depends on you providing complete and accurate information throughout. It does not apply if a refusal results from undisclosed facts, false information, or a change in the applicable laws, regulations, or normative instruments after your application begins.
Questions about our guarantee?
If you have questions or concerns about our Money Back Guarantee:
Business Investment Visa
This visa type is not covered by our money back guarantee.
Business Investment Visa applications are bespoke cases. Viability is discussed directly with you during your consultation, before any payment is made. Once you decide to proceed and payment is made, the service fee is non refundable, regardless of the outcome or stage of the application.
This reflects the nature of the work involved. Substantial structuring and preparation begins as soon as you commit, and viability has already been confirmed with you beforehand.
Questions about our guarantee?
If you have questions or concerns about our Money Back Guarantee:
Student Visa
If your visa application does not qualify to proceed, or if it is submitted and ultimately refused, you may be entitled to a refund of your service fee.
Before any application is submitted, your documents are reviewed. If a specific issue is identified that puts the application at risk, you are told exactly what it is and given the choice to stop and receive a refund of your service fee, minus the consultation fee, or continue at your own informed risk.
If your application proceeds and is refused by the authorities for a reason unrelated to anything flagged in advance, you are covered for a full refund of your service fee.
The guarantee applies to a final decision only. Requests for extra documents, delays, or normal back and forth during processing are a standard part of the process, not a denial.
The guarantee depends on you providing complete and accurate information throughout. It does not apply if a refusal results from undisclosed facts, false information, or a change in the applicable laws, regulations, or normative instruments after your application begins.
Questions about our guarantee?
If you have questions or concerns about our Money Back Guarantee:
Family Reunion Visa
If your visa application does not qualify to proceed, or if it is submitted and ultimately refused, you may be entitled to a refund of your service fee.
Before any application is submitted, your documents are reviewed. If a specific issue is identified that puts the application at risk, you are told exactly what it is and given the choice to stop and receive a refund of your service fee, minus the consultation fee, or continue at your own informed risk.
If your application proceeds and is refused by the authorities for a reason unrelated to anything flagged in advance, you are covered for a full refund of your service fee.
The guarantee applies to a final decision only. Requests for extra documents, delays, or normal back and forth during processing are a standard part of the process, not a denial.
The guarantee depends on you providing complete and accurate information throughout. It does not apply if a refusal results from undisclosed facts, false information, or a change in the applicable laws, regulations, or normative instruments after your application begins.
Questions about our guarantee?
If you have questions or concerns about our Money Back Guarantee:
Other Visas
If your visa application does not qualify to proceed, or if it is submitted and ultimately refused, you may be entitled to a refund of your service fee.
Before any application is submitted, your documents are reviewed. If a specific issue is identified that puts the application at risk, you are told exactly what it is and given the choice to stop and receive a refund of your service fee, minus the consultation fee, or continue at your own informed risk.
If your application proceeds and is refused by the authorities for a reason unrelated to anything flagged in advance, you are covered for a full refund of your service fee.
The guarantee applies to a final decision only. Requests for extra documents, delays, or normal back and forth during processing are a standard part of the process, not a denial.
The guarantee depends on you providing complete and accurate information throughout. It does not apply if a refusal results from undisclosed facts, false information, or a change in the applicable laws, regulations, or normative instruments after your application begins.
Questions about our guarantee?
If you have questions or concerns about our Money Back Guarantee: